1. Introduction
Welcome to KDMN Studios.
KDMN Studios is a digital marketing and branding business based in Johannesburg, Gauteng, South Africa. We provide digital marketing and branding services designed to help businesses attract and increase customers through social media management, content creation, website development, web hosting, and digital advertising services.
This Privacy Policy explains how KDMN Studios collects, uses, protects, and handles personal information when you visit kdmnstudios.com or submit an enquiry through our website.
We are committed to respecting your privacy and handling personal information responsibly and in accordance with applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Who We Are
For purposes of this Privacy Policy, KDMN Studios refers to the business operating the website kdmnstudios.com.
KDMN Studios is currently operating as an unregistered business and is not represented in this Privacy Policy as a registered company or close corporation.
Location: Johannesburg, Gauteng, South Africa
Website: kdmnstudios.com
General and privacy enquiries:
info@kdmnstudios.com
3. What Personal Information We Collect
Our website is primarily an informational website. At launch, we collect personal information when you voluntarily submit an enquiry through our website contact form.
The contact form may request:
- Your name
- Your surname
- Your email address
- The reason for your enquiry or information contained in your message
You are not required to provide information through the contact form if you do not wish to do so. However, without sufficient information, we may not be able to respond to or properly assist with your enquiry.
We do not intentionally request special personal information, such as health information, biometric information, religious beliefs, political opinions, or criminal-history information through the website.
Please do not submit sensitive personal information through the contact form unless it is genuinely necessary for your enquiry.
4. How We Collect Your Information
Personal information is collected when you voluntarily enter information into the contact form and select the option to submit your enquiry.
The information you provide is transmitted to info@kdmnstudios.com, where it can be reviewed and used by KDMN Studios to respond to your enquiry.
The email address used by KDMN Studios for receiving enquiries and privacy-related requests is not intentionally displayed as plain text on the website. Visitors instead use the website’s contact form to initiate communication.
The website may also automatically collect certain technical and usage information through Google Analytics, as described in Section 9 of this Privacy Policy.
5. Why We Collect Your Personal Information
We use information submitted through the contact form primarily to:
- Receive and understand your enquiry
- Respond to your enquiry
- Communicate with you regarding your enquiry
- Provide information about our services where requested
- Determine whether our services may be suitable for your requirements
- Manage communications with prospective or existing clients
- Maintain appropriate business records where reasonably necessary
We also use website usage information collected through Google Analytics to understand how visitors interact with our website and to improve its content, functionality, and performance.
We will not use information submitted through the contact form for unrelated purposes without a lawful basis for doing so.
6. Direct Marketing
At the time this Privacy Policy was issued, KDMN Studios does not operate a newsletter or other electronic marketing subscription through the website.
Submitting an enquiry through the contact form does not, by itself, constitute a subscription to a marketing mailing list.
If KDMN Studios introduces newsletter or other electronic direct-marketing functionality in the future, the relevant consent mechanism and privacy information will be implemented and this Privacy Policy will be updated where necessary.
South African POPIA rules specifically regulate direct marketing by electronic communication, including email. The Information Regulator’s current guidance states that electronic direct marketing generally requires consent, subject to the circumstances provided for in POPIA.
7. How We Use and Handle Submitted Information
Information submitted through the contact form is sent to info@kdmnstudios.com for review and response.
Access to submitted enquiries should be limited to people who need the information to perform legitimate business functions.
KDMN Studios does not intend to sell personal information collected through the website.
We do not intentionally collect personal information for purposes unrelated to the enquiry for which it was submitted.
8. Third-Party Service Providers
KDMN Studios uses certain third-party services to operate, maintain, secure, and analyse the website.
At launch, this includes Google Analytics, which is used to understand how visitors interact with the website and to help us improve its content, functionality, and performance.
Third-party services may process technical or usage information in accordance with their own privacy policies and applicable terms.
KDMN Studios does not use these services to intentionally collect the personal information submitted through the contact form for advertising purposes.
KDMN Studios does not currently use a customer relationship management system, newsletter provider, advertising-tracking platform, Meta Pixel, or marketing database as part of the website’s launch functionality.
9. Google Analytics
KDMN Studios uses Google Analytics 4 (GA4) to collect and analyse information about how visitors use the website.
Google Analytics may collect information such as:
- Approximate geographic location
- Browser type
- Device information
- Operating system
- Pages visited
- How visitors navigate and interact with the website
- Session and engagement information
- Information about how visitors arrived at the website
- Technical information relating to website usage
Google Analytics may use cookies or similar technologies to distinguish users and sessions and to measure website activity.
Google states that its standard Analytics implementation can collect information such as user numbers, session statistics, approximate location, browser and device information, and uses first-party cookies to distinguish users and sessions where analytics storage is enabled.
Google Analytics does not intentionally receive the personal information that visitors enter into our contact form.
KDMN Studios will take reasonable steps to avoid sending personally identifiable information, such as names or email addresses, to Google Analytics.
Google also states that customers must not send personally identifiable information to Google Analytics.
Google Analytics processes information on behalf of its customers and may process information using Google’s infrastructure, including infrastructure located outside South Africa.
Google states that, in Google Analytics 4, IP addresses are used at collection time to determine location information and are then discarded before the information is logged in Google’s data centres.
KDMN Studios does not use Google Analytics for Google Ads advertising or remarketing at launch.
10. Cookies and Analytics Technologies
The website uses cookies and similar technologies, including technologies associated with Google Analytics, to understand website usage and improve website performance.
The website’s cookie-consent mechanism is intended to allow visitors to make choices regarding applicable non-essential cookies and tracking technologies.
Where applicable, Google Analytics will respect the consent signals provided through the website’s consent mechanism.
KDMN Studios does not currently use cookies for behavioural advertising or remarketing.
The website does not currently use Meta Pixel or other advertising pixels.
Visitors who do not wish to permit applicable non-essential cookies may use the options provided through the website’s cookie-consent mechanism, where available.
KDMN Studios may introduce additional analytics, advertising, or tracking technologies in the future. If this occurs, the relevant privacy information and consent mechanisms will be reviewed and updated where necessary.
11. Data Security
KDMN Studios takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include appropriate access controls, secure website infrastructure, secure transmission of information, and limiting access to personal information to people who require it for legitimate business purposes.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to us.
12. How Long We Keep Personal Information
KDMN Studios will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period may depend on the nature of the enquiry, whether the enquiry results in a business relationship, applicable legal requirements, and legitimate business-record requirements.
When personal information is no longer reasonably required, KDMN Studios will take appropriate steps to securely delete, destroy, or anonymise it where reasonably practicable.
13. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Lodge a complaint where you believe your personal-information rights have been infringed
To exercise a privacy-related right or ask a question about your personal information, contact:
info@kdmnstudios.com
We may need to take reasonable steps to verify your identity before responding to certain requests.
14. Accuracy of Personal Information
We aim to keep personal information reasonably accurate and up to date for the purposes for which it is used.
If you believe that information we hold about you is incorrect or incomplete, you may contact us at:
info@kdmnstudios.com
We will consider reasonable requests to correct or update personal information.
15. Sharing of Personal Information
KDMN Studios does not sell personal information collected through the website.
Personal information may be disclosed where reasonably necessary to:
- Respond to an enquiry
- Provide a requested service
- Operate or secure the website
- Analyse website usage through Google Analytics
- Comply with a legal obligation
- Protect the rights, property, or safety of KDMN Studios or another person
- Otherwise process the information where permitted by applicable law
Where third parties process personal information on behalf of KDMN Studios, we will take reasonable steps to ensure that the processing is appropriately managed and protected.
16. International Processing
Some online services and infrastructure providers, including Google Analytics, may process or store information outside South Africa.
Where personal information is transferred to or processed outside South Africa, KDMN Studios will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable legal requirements.
17. Children’s Information
The website is intended for businesses and general audiences and is not specifically directed at children.
KDMN Studios does not intentionally request or collect personal information from children through the contact form.
If you believe that a child has provided personal information to KDMN Studios without appropriate consent, please contact us at:
info@kdmnstudios.com
18. Information Officer
KDMN Studios is currently establishing its formal business and privacy-compliance structure.
The appropriate Information Officer will be designated and registered with the Information Regulator in accordance with applicable requirements.
Until those details are formally established, privacy-related enquiries and requests may be directed to:
info@kdmnstudios.com
19. Complaints
If you believe that KDMN Studios has processed your personal information in a manner that infringes your rights, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You may contact:
KDMN Studios
Email: info@kdmnstudios.com
You may also lodge a complaint with the Information Regulator of South Africa where appropriate.
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and provides mechanisms for submitting complaints concerning interference with the protection of personal information.
20. Changes to This Privacy Policy
KDMN Studios may update this Privacy Policy from time to time to reflect:
- Changes to the website
- New services or functionality
- Changes to how personal information is processed
- Changes to applicable legislation or regulatory requirements
- Changes to third-party services used by the website
The Last Updated date at the beginning of this Privacy Policy will be changed when material updates are made.
We recommend that visitors periodically review this page for the latest version.
21. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:
KDMN Studios
Johannesburg, Gauteng, South Africa
Email: info@kdmnstudios.com